Privacy Notice

1. Introduction

This Privacy Notice explains how North Fjord Kayak and Fjúkandi Hjólbörur ehf. collect and process personal data in accordance with the General Data Protection Regulation (GDPR).


2. Data Controller

Fjúkandi Hjólbörur ehf. (operating as North Fjord Kayak)
Email: northfjordkayak@gmail.com
Address: Árbakki, Árskogssandur, Iceland


3. Personal Data We Collect

We only collect personal data necessary to provide our services. This may include:

  • Name
  • Email address
  • Phone number
  • Booking details (e.g. tour date, number of participants)
  • Payment and transaction information

We do not create user accounts, send newsletters for tracking.


4. How We Use Your Data

We use your personal data solely to:

  • Process and manage bookings
  • Communicate with you your booking (confirmation, changes, support)
  • Process payments
  • Comply with legal obligations


5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract – to provide booked services
  • Legal obligation – for accounting and regulatory compliance
  • Legitimate interest – to operate and protect our business


6. Payment Processing

We use Rapyd to securely process payments.

When you make a booking, relevant personal and payment information is shared with Rapyd for:

  • Payment processing
  • Fraud prevention
  • Compliance with legal requirements

Rapyd processes your data in accordance with their own privacy policy.


7. Data Sharing

We only share your data when necessary:

  • With payment providers (e.g. Rapyd)
  • With authorities if required by law

We do not sell or share your data for marketing purposes.


8. Data Retention

We retain personal data only as long as necessary:

  • Booking data: until the service is completed
  • Financial records: as required by Icelandic law


9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at: northfjordkayak@gmail.com


10. Data Security

We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse.


11. International Transfers

Some data (e.g. payment processing) may be transferred outside the European Economic Area (EEA). In such cases, appropriate safeguards are applied.


12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Icelandic Data Protection Authority.


13. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.


14. Contact

Email: northfjordkayak@gmail.com
Address: Árbakki, Árskogssandur, Iceland